**Special Orders and Return Policies**

At AJ's Paradise Pond Supplies, we ensure that all special orders are tailored to meet your unique needs.

Please note that special orders are non-refundable, which means once your order is placed and payment is completed, the funds are secure.

Since delivery timelines are crucial, we encourage you to confirm a realistic delivery schedule with us at the time of your order. To achieve this, please provide all necessary details. Do remember, prices may change after 30 days, so act swiftly to secure the best deal.

For a correct shipping quote to any Hawaiian island, it's vital to share specific details about your items and inquiries, including the exact destination.

To avoid complications, please do not schedule labor for installation based solely on an estimated shipping date from AJ’s Paradise Pond Supplies. We cannot accept responsibility for any incidental damages related to freight issues, order refusal at the job site, transit delays, or fabrication delays. As project timelines may be affected, we will not be liable for any additional labor costs incurred.

**Return Policy:**

Should you need to return an item, please reach out with your order number and product details. We pride ourselves on a prompt response, providing clear instructions for the return process. New, unopened items may be returned within 5 days of delivery. Once inspected and confirmed as in impeccable condition, a 40% restocking fee will be applied to your return.

You can expect your refund within four weeks of giving your package to the return shipper; however, many times, refunds are processed much more quickly. This timeframe accounts for the transit time for your return (5 to 10 business days), our processing time upon receipt (3 to 5 business days), and the bank's processing period for our refund request (5 to 10 business days).

**Shipping:**

We are proud to offer shipping exclusively within the beautiful Island of Hawaii, ensuring your order arrives safely and promptly.